On Pro or Enterprise versions, Windows Hello might be disabled by your organization. Check gpedit.msc under Computer Configuration > Administrative Templates > System > Logon.
If the options above are greyed out or say "We couldn't find a camera compatible," you likely need a driver update rather than new software. Use Windows Update windows hello software download
Below is a clear guide to understanding, enabling, and (if necessary) troubleshooting Windows Hello. On Pro or Enterprise versions, Windows Hello might
Requires an infrared (IR) camera. Standard webcams usually do not work. On Pro or Enterprise versions
Before searching for a download, try these steps: