Do not cancel your service or release your number inside the app before the transfer completes. The line must remain active during the entire transition.
| Problem | Solution | |---------|----------| | "Number not eligible for porting" | Your number is not locked. Pay the $4.99/year lock fee and wait 24 hours. | | TextNow support is slow | Use live chat (fastest). Avoid email requests which can take 2+ days. | | New carrier rejects the PIN | The PIN is case-sensitive and expires after 7 days. Request a fresh one. | | Port fails due to address mismatch | Ensure your address exactly matches TextNow’s records. Check under Settings → Billing. |
Unlike wireless-to-wireless ports which can be instantaneous or take a few hours, VoIP ports often take 24 to 72 business hours to complete due to the manual processing required by the underlying carrier infrastructure.
Do not cancel your service or release your number inside the app before the transfer completes. The line must remain active during the entire transition.
| Problem | Solution | |---------|----------| | "Number not eligible for porting" | Your number is not locked. Pay the $4.99/year lock fee and wait 24 hours. | | TextNow support is slow | Use live chat (fastest). Avoid email requests which can take 2+ days. | | New carrier rejects the PIN | The PIN is case-sensitive and expires after 7 days. Request a fresh one. | | Port fails due to address mismatch | Ensure your address exactly matches TextNow’s records. Check under Settings → Billing. | textnow porting out
Unlike wireless-to-wireless ports which can be instantaneous or take a few hours, VoIP ports often take 24 to 72 business hours to complete due to the manual processing required by the underlying carrier infrastructure. Do not cancel your service or release your
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