1.0 Next Review Date: 2026-07-13 Approved By: FileCatalyst Engineering Team
: Use the "Test settings" feature in the HotFolder or TransferAgent. If it says "Server settings are not correct," double-check your IP and credentials with the administrator.
Transfers default to TCP (slow) or fail entirely when trying to establish a direct UDP stream. Root Causes: filecatalyst errors
: Located in C:\Program Files\FileCatalyst [Product]\logs .
mtr -r -c 100 <server_ip>
: Check your IP Masquerade settings in the Server Remote Admin if the server is behind a NAT. 2. Transfer Failures and Permission Issues
This error indicates a failover. The system tried to connect via standard TCP but failed, often due to a firewall blocking the primary port. Transfer Failures and Permission Issues This error indicates
Software-level errors often relate to the underlying Java environment or browser security.
