Zammad Addons Jun 2026

However, with great power comes great responsibility. Developing and maintaining addons requires developer resources (Ruby/Vue.js skills) and a commitment to testing before every major Zammad upgrade. For the standard user, the Marketplace offers safe, pre-vetted tools; for the advanced enterprise, the lib directory offers a sandbox for limitless customization.

A: Yes, as long as you comply with the GNU AGPLv3 license (your addon must also be open source if it links directly to Zammad core). API-based addons can be proprietary. zammad addons

💰 : These are not sold individually – they are included in Enterprise Edition (self-hosted) or Zammad Cloud paid plans. However, with great power comes great responsibility

| Addon | Description | Best for | |-------|-------------|----------| | | Advanced SLA rules with escalation notifications and time tracking. | Companies with contractual response/resolution times. | | Reporting | Customizable reports, dashboards, and export functions (CSV/JSON). | Data-driven teams needing granular ticket metrics. | | Audit Log | Complete history of who did what (view, edit, delete, export). | Compliance (GDPR, ISO, SOC2). | | Text Modules (Templates) | Enhanced library with placeholders, categories, and sharing across groups. | Support teams using standardized responses. | | Multi-language Content | Auto-translate public FAQs and ticket replies. | International customer support. | | OAuth2 Single Sign-On (SSO) | Google, Microsoft, Okta, Auth0, Keycloak. | Enterprise identity management. | | Customer Self-Service Portal | Enhanced portal with custom branding, knowledge base, and ticket forms. | Reducing agent workload via self-service. | A: Yes, as long as you comply with

If an addon needs to store custom data, it needs a database table. Zammad addons use standard Rails migrations.

There is a significant maintenance overhead associated with Zammad addons that is often overlooked.