Now that the plate moves, look inside the disposal with a (still no hands!). You’re looking for:

Vigorously turn the wrench back and forth (clockwise and counterclockwise).

use chemical drain cleaners in a disposal. They don’t clear jams—they just corrode the internal seals and void your warranty.

Almost every InSinkErator comes with a small, L-shaped tool called a (or Allen wrench). If you lost yours, a standard 1/4-inch Allen wrench usually fits.

Restore electrical power at the circuit breaker or wall switch.

Avoid dumping large plates of leftovers into the hopper all at once. Feed food waste gradually, in small handfuls, to prevent overloading the flywheel capacity.

Locate the small on the bottom or lower side of the disposal exterior.

Look underneath the sink at the very bottom base of the InSinkErator unit.

Understanding what caused the jam helps prevent it from happening again. InSinkErator units typically jam due to three common culprits:

If you’ve turned the wrench, cleared debris, and pressed the reset button but the disposal still only hums (or is silent), you may have a seized bearing or a burned-out motor. At this point, it’s time to call a plumber or replace the unit (InSinkErator disposals typically last 10–12 years).