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If you use the T-Life App , check your blocking settings there. Aargh! Finally solved T-Mobile blocking of SMS Short Codes how to unblock shortcode texting t mobile
Open the Messages app > Settings (three dots) > Blocked Numbers . If the shortcode is listed, tap to unblock it. Here’s a clear, helpful review template for a
Open your Messages app > Tap your profile icon > Spam & blocked . Look for the shortcode and tap Unblock . Finally solved T-Mobile blocking of SMS Short Codes
These plans often have shortcodes disabled by default. You must contact T-Mobile's 2nd-level tech support to have this manually enabled.
If you are on a family plan, the primary account holder may have enabled "Family Allowances" or content blocking features that restrict short code usage to prevent unexpected charges.
Go to Settings > Messages > Blocked Contacts . Swipe left on the shortcode to unblock.