If you’re still stuck after trying these steps, visit and open a ticket. Include your Red Giant serial number (if any) and a screenshot of the error. The migration is mature now, but legacy account issues still surface — and Maxon support is generally responsive.
Open the app and log in using your MyMaxon credentials (your email and password).
To avoid login loops:
The Maxon App is the central hub for all Red Giant, Maxon, and Cinema 4D products.
If you own older, perpetual versions of Red Giant software purchased before the subscription model, you can still find your serial numbers.
: Use the email address originally associated with your Red Giant account.
If you're still having issues, you can contact Red Giant's support team for assistance.
To access Red Giant's services, you'll need to create an account or log in to an existing one. Here's a step-by-step guide:
Navigating the process has changed significantly since the company merged with Maxon. Whether you are a longtime user of the Trapcode Suite or a new subscriber to Red Giant Complete, understanding how to manage your account is essential for keeping your plugins activated and water-free. The Migration to MyMaxon