This is a common error encountered with Autodata (typically versions like 3.38, 3.45, or CARS/HD installations). It essentially means the software cannot verify the security dongle connected to your computer. This can happen because the dongle is physically loose, the driver is outdated, or the software license file is corrupt.
Generate a new registry license file ( .reg ) using your software key generator by pasting the new ID. This is a common error encountered with Autodata
When verification fails midway, it frequently triggers localized software execution crashes. Generate a new registry license file (
The error message typically occurs in standalone versions of Autodata (such as Autodata 3.45) when the software's security system detects a mismatch between the registered computer hardware ID and the licensing security key (Sentinel dongle) . This issue locks automotive technicians out of vital diagnostic data, wiring diagrams, and service schedules. This issue locks automotive technicians out of vital
– You moved the dongle to a different PC. AutoData’s older versions tie the license to a unique hardware ID (motherboard, CPU, or hard drive serial number). If the current PC’s hardware fingerprint differs from the one recorded when the dongle was first used, this error appears.
The "hardware information does not match with your dongle" error can occur due to various reasons, including:
To avoid encountering this error in the future: