Most inmate calls are managed by third-party companies. You must contact the specific provider used by the facility where your loved one is located. Securus Technologies
In the era of VoIP (Voice over Internet Protocol) and cell phones, technical compatibility can be an issue.
: If unresolved, you may need to contact the facility's Department of Corrections (DOC) directly. IC Solutions : Phone : Contact their customer service at 888-506-8407. Email : Send a request to Customer@icsolutions.com . 2. Unblocking on Your Personal Device how to unblock inmate calls
Sometimes the block is not financial, but rather a result of facility rules.
Block or unblock a phone number - Phone app Help - Google Help Most inmate calls are managed by third-party companies
Your first step is to determine which provider serves the facility where your loved one is located. This information is usually found on the facility's website or the inmate locator page. You will need to create an account with this provider to manage your phone settings.
Even if you have funds, a blocked call may be related to billing verification. Providers are aggressive about fraud prevention to prevent unauthorized charges. : If unresolved, you may need to contact
If the facility blocked you (e.g., for cursing, sharing three-way calls, or violating no-contact orders):
Many systems require users to "validate" their phone number before they can receive calls. This usually involves receiving an automated call or text from the provider and entering a PIN. If you have recently changed your number or switched carriers, you may need to re-validate your number through the provider’s app or website.