Seamlessly connect with Slack or Rocket.Chat to turn chat messages into tickets.
It keeps your agents inside Zammad. Instead of juggling a phone or a separate WhatsApp Web instance, all conversations are logged, assigned, and prioritized right alongside emails and calls. zammad plugins
They are automatically compiled by Zammad’s asset pipeline. Seamlessly connect with Slack or Rocket
| Plugin | Purpose | |--------|---------| | | Send notifications to Slack channels | | zammad-telegram | Adds Telegram channel support | | zammad-microsoft-teams | Teams integration | | zammad-saml | SAML SSO (often custom per organization) | | zammad-ldap-group-sync | Sync user groups from LDAP | | zammad-dynamic-fields | Extends custom field logic | | zammad-jira-integration | Two-way sync with Jira | They are automatically compiled by Zammad’s asset pipeline
In lib/core_extensions/ticket_patch.rb :
You might ask, "Why not just stick to the default features?"