1. Introduction - Purpose and scope of ICT continuity 2. Roles and responsibilities - ICT recovery team, BC coordinator, vendor contacts 3. ICT service inventory and criticality - List of services with RTO/RPO/MBCC 4. Incident declaration criteria - When to activate ICT recovery (e.g., outage > 30 min) 5. Recovery procedures - Step-by-step for each service (failover, restore, manual mode) 6. Data backup and replication schedules - Location, frequency, retention, restoration method 7. Alternate site / cloud failover configuration - Activation steps and network routing changes 8. Escalation and communication - Internal and external (vendors, customers, regulators) 9. Testing schedule and results 10. Plan maintenance and version control
ISO/IEC 27031 is an international standard that provides guidelines for ensuring Information and Communication Technology (ICT) is ready to support business continuity during a crisis. iso 27031 ict readiness for business continuity
ISO 27031 bridges this gap. It forces the organization to translate technical recovery times (RTO) into business requirements. It ensures that IT isn't just fixing computers for the sake of fixing computers, but is restoring the specific technology services that the business needs to survive. ICT service inventory and criticality - List of
A generation ago, a power outage meant lighting candles and waiting for the lights to come back on. Today, a power outage—or a server crash, a ransomware attack, or a fiber cut—can paralyze an organization instantly. Orders stop, communications cease, and revenue grinds to a halt. Data backup and replication schedules - Location, frequency,
To help organizations define, design, implement, and maintain (ICT readiness) to ensure that:
If you haven't reviewed your ICT readiness lately, ask yourself one question:
ICT readiness is not a technical project – it is a business risk management activity. ISO 27031 provides the roadmap to align technology recovery with business survival.
