: Urgent issues or network outages can be reported to 662-915-7206. Academic and Technical Resources
The university has excellent licensing agreements, and the Helpdesk does a great job facilitating access. Getting your hands on the free Microsoft Office 365 download (Word, Excel, PowerPoint) or specialized academic software (like SPSS or VMware) is usually a painless process guided by their knowledge base or a quick support ticket.
: Focuses on instructional technology such as Blackboard and Panopto.
Technical support for the university’s Learning Management System (LMS) and lecture capture tools. olemiss it helpdesk
One of the most frequent requests involves Identity Management . The Helpdesk assists with:
If you need immediate technical assistance, the IT Helpdesk is available through several channels: 662-915-5222 Email: helpdesk@olemiss.edu Physical Location: 100 Weir Hall Standard Hours: Monday – Friday, 7:30 AM – 5:00 PM
If you have an IT issue during the first week of the fall semester or during finals week, be prepared to wait. The volume of tickets spikes dramatically during these times. Phone hold times can be long, and email ticket responses can take 24–48 hours rather than the usual few hours. : Urgent issues or network outages can be
While the Helpdesk handles support, physical computer labs are overseen by IT Labs and Media in 114 Weir Hall (662-915-7004). Important Maintenance & Alerts
Troubleshooting Wi-Fi in the dorms can be hit-or-miss. While the Helpdesk tries their best, they are often at the mercy of the building's infrastructure. Sometimes the advice is simply "move your router" or "use an Ethernet cable," which isn't always helpful for modern students relying solely on wireless devices.
: Support for WebIDs, email accounts, and the New Identity Management System . Specialized Units : : Focuses on instructional technology such as Blackboard
For faculty needing specific instructional support, the is located in 101 Weir Hall and can be reached at 662-915-7918 or via FTDC Assistance . Key Services Provided
The Helpdesk manages a wide range of services to support both personal devices and university-wide systems:
Setting up and troubleshooting security protocols for account access.