You must contact the Mirvish Box Office or call Audience Services directly. Online self-service exchanges are generally restricted to season subscribers.
For General Ticket Holders: Navigating the "Final Sale" Policy can you exchange mirvish tickets
Season ticket holders enjoy up to 2 hours before the show. You can even exchange into a different production (e.g., swap Hamilton for & Juliet ) subject to availability. You must contact the Mirvish Box Office or
Without Ticket Shield, refunds are impossible. can you exchange mirvish tickets
Subscribers can exchange their tickets for another performance of the same production for free, provided the request is made at least 48 hours before the show.