Plug the other end of the cable into a USB power source.
LED behavior may vary slightly based on the specific firmware version of your device. Refer to the specific User Manual included with your product for exact light codes.
If your device has stopped working or shows a "Device Not Registered" error, it is likely time for a recharge. You can renew your service through the official SecuGen India website or authorized portals like Radium Box . Step-by-Step Renewal Process: secugen recharge
If your SecuGen recharge expires and you continue using the SDK or drivers, . This can lock out employees from time clocks, hospital staff from patient ID systems, or customers from KYC kiosks.
Before paying for a long-term (e.g., 3-year) recharge, check if your application already requires an L1 device . If your L0 device is no longer supported, the renewal payment is typically non-refundable. SecuGen RD Service Pricing Plug the other end of the cable into a USB power source
No – licenses are tied to the original purchaser. If you bought a used scanner, you’ll need to purchase a new SDK license.
Large organizations with direct contracts can log into the and: If your device has stopped working or shows
This guide covers the recharging process for , most commonly the Hamster Pro 20 and similar mobile/portable models.
A major change is currently affecting SecuGen users. Per UIDAI notifications, older devices (like the HU20, HU20-AP, and HU20-A ) are being phased out in favor of more secure Level 1 (L1) devices.
The is a mandatory software layer required by the UIDAI for all Aadhaar-based transactions. It ensures that biometric data (fingerprints) is encrypted and signed at the device level, preventing unauthorized storage or third-party misuse.
Plug the other end of the cable into a USB power source.
LED behavior may vary slightly based on the specific firmware version of your device. Refer to the specific User Manual included with your product for exact light codes.
If your device has stopped working or shows a "Device Not Registered" error, it is likely time for a recharge. You can renew your service through the official SecuGen India website or authorized portals like Radium Box . Step-by-Step Renewal Process:
If your SecuGen recharge expires and you continue using the SDK or drivers, . This can lock out employees from time clocks, hospital staff from patient ID systems, or customers from KYC kiosks.
Before paying for a long-term (e.g., 3-year) recharge, check if your application already requires an L1 device . If your L0 device is no longer supported, the renewal payment is typically non-refundable. SecuGen RD Service Pricing
No – licenses are tied to the original purchaser. If you bought a used scanner, you’ll need to purchase a new SDK license.
Large organizations with direct contracts can log into the and:
This guide covers the recharging process for , most commonly the Hamster Pro 20 and similar mobile/portable models.
A major change is currently affecting SecuGen users. Per UIDAI notifications, older devices (like the HU20, HU20-AP, and HU20-A ) are being phased out in favor of more secure Level 1 (L1) devices.
The is a mandatory software layer required by the UIDAI for all Aadhaar-based transactions. It ensures that biometric data (fingerprints) is encrypted and signed at the device level, preventing unauthorized storage or third-party misuse.